Delivery & Returns

See below about our delivery options in your country, information about our cut-off time, return & Zero To Landfill scheme.

  • EU deliveries after Brexit

    We are still shipping orders to our valued EU customers however if you are a european union customer you may be subject to VAT and or import duties when your order arrives in your country, in the same way that trade with the USA or countries outside of the EU works.

    The cost of these fees will vary depending on the value of your order and the country it is being sent to.

    The carrier will contact you directly to collect payment before the parcel is delivered. DPD for example will request payment via email or text and will detail the import duties and taxes as well as an administration fee for collecting the import charges. This is perfectly normal and is common practice for all non-EU countries.

    This will vary from carrier to carrier so please check with your countries carrier service for more localised information.

    Other than how these taxes are collected its business as usual!

    If you are a UK or NON-EU customer nothing changes.

  • UK deliveries

    Standard

    • £3.00 or free over £20
    • Delivery in 2-3 working days
    • Delivery Monday to Saturday

    Next Day

    • £6.00
    • Delivery next working day
    • Delivery Monday to Friday

  • EU deliveries

    Standard

    • £9.50 or free over £50
    • Delivery in 5-7 working days
    • Delivery Monday to Friday

  • Rest of the World

    Standard Delivery 

    • £16.50
    • Delivery in 5-10 working days
    • Delivery Monday to Friday

  • Cut-off time

    • Order by 13:00 GMT+1 for same day dispatch 
    • Dispatch days Monday to Friday

  • Returns

    You can change or cancel your order anytime before 13:00 GMT+1 or return it to us within 14 days. If your order has been damaged or lost in transit, we will ship your order again at no extra cost, however no refund can be applied to your order.

  • ZTL scheme

    Our ZTL scheme allows our UK customers to send back used Georganics Beechwood and Sonic Toothbrush heads via Royal Mail Freepost. Get more inforation on our dedicated ZTL page

  • Packaging pledge

    We protect your delivery by reusing shredded cardboard from the packaging our ingredients come in, ensuring less waste is created throughout the entire production process. our no plastic pledge continues through to our packaging: 

    • Our packaging is about much more than just looking good, it is designed to be plastic-free, biodegradable and recyclable. This way, nothing goes to landfill sites. 
    • When you open your Georganics order, you'll notice something a little different. All of our products are packaged in 100% kraft paper cartons that are fully bio-degradable, even the print is made from vegetable ink. There is no bubble wrap or polystyrene to protect your order either, we shred cardboard packaging we receive from our suppliers and use this to protect instead. 
    • Our packaging is made not to last but our containers are quite the opposite. The glass and aluminium jars can be refilled with our refill packs, re-purposed by being used as tiny plant pots or food storage or recycled. Glass and aluminium can be recycled indefinitely without losing quality, meaning a recycled toothpaste jar could make its way back to Georganics at some point.
    • Our invoices are printed on paper recycled from de-inked low-grade household waste material: the most difficult to recycle, and often consigned to landfill. 
    • We ask that our customers please reuse, recycle, or compost any packaging we send your way. We offer local customers the option to collect their purchases from us free of charge with prior arrangement, it all helps.